Information for parents
School Holiday Programme – FAQs
What is the School Holiday Programme?
Our School Holiday Programme is a fun, safe and engaging programme for school-aged children, run during the January, April, July and October school holidays. Children enjoy a mix of creative activities, games, sports, baking and exciting trips around Auckland.
What activities do you offer?
Activities include arts and crafts, games, sports, cooking/baking and free play. We also run trip days to places such as rock climbing venues, Auckland Zoo, mini-golf and more. Activities vary by programme and may change due to weather, safety or availability.
What are the programme hours?
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Before care: 8.00–9.00am (free play)
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Main programme: 9.00am–3.00pm
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After care: 3.00–4.30pm
What happens on trip days?
On trip days, children leave the Community House between approximately 9.15–10.30am (depending on the activity) and return before 2.30pm.
If a child arrives late and misses the bus, they will need to return home with a parent/caregiver and will still be charged for the day, as no staff remain onsite during trips.
Children are transported by Ritchies Buses on all trips.
How many children can attend each day?
We are a small facility and can accommodate up to 40 children per day. Spaces are limited and fill quickly.
When should I book?
We recommend booking early through our online booking portal AimyPlus to receive notifications when programmes open and to secure your preferred dates.
What should my child bring?
Please provide:
- Morning tea, lunch and a drink bottle (no fizzy drinks)
- A hat
- Afternoon tea if attending after care
On trip days, children must wear closed-in shoes and bring sunscreen, a hat and a raincoat, have lunch and drink bottles.
What about medical or dietary needs?
All medical and dietary information must be kept up to date in your AimyPlus profile. This includes allergies, medications, special needs, neurodivergence or dietary requirements.
If your child needs medication during the programme, a medical consent form must be completed.
Can my child attend if they are sick?
No. Sick children cannot attend the programme. Children who have have diarrhoea or are vomiting must stand down from the programme for 24 hours after symptoms have stopped. If a child becomes unwell during the day, parents will be contacted to collect them. There are no refunds for absences due to illness.
Do you accept children with additional needs?
Yes, where possible. Children with additional needs are welcome provided their needs can be safely supported within our staffing ratios and facility size. We encourage parents to contact us before enrolling to discuss suitability.
How do sign-in and pick-up work?
Children must be signed in and out daily by an authorised adult. Only adults listed on the enrolment form may collect children. Late pickups may incur a fee.
What is your refund and cancellation policy?
Refunds are not provided for absences, sickness or change of mind. In some cases, a change of days or credit may be considered with at least 72 hours’ notice and at the Manager’s discretion.
Can children bring toys from home?
To avoid loss, damage or conflict, children are discouraged from bringing toys or personal belongings. If a toy is brought, it must stay in their bag unless approved by staff. The Community House is not responsible for lost or damaged items.
Where can I find your policies and procedures?
Our Policies and Procedures, including Child Protection, Safety and Behaviour Management, are available at the sign-in desk and online at titirangihouse.co.nz.
How do I contact you?
holidayprogramme@titirangihouse.co.nz
09 817 7448